Privacy Policy

At AirScoot and our family of companies (collectively “AirScoot,” “we,” “us,” or “our”) we are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share and protect your information. This Privacy Notice (“Privacy Notice”) describes how AirScoot handles information in connection with AirScoot’s websites and related mobile applications and services (collectively, the “Services”), and when you otherwise interact with us. When specified, this policy also describes our data practices related to Juicers. Please also read our Terms of Service which set out the terms governing the Services.

We reserve the right to change this Privacy Notice from time to time. If AirScoot makes changes to this Privacy Notice, the updated Privacy Notice will be made available through our Services and if we make any material changes to this Privacy Notice, we will provide a prominent notice and may also contact you directly by email or another method.

The Types of Information We Collect

We collect or receive information in different ways. The types of information we collect or receive depends on how you use and interact with our Services. In many cases, you can choose the information you provide to us, although certain information is required for us to provide the Services. We use and disclose this information for the purposes described further below. The types of information we collect include:

In addition, if you are a Juicer who helps AirScoot collect and charge scooters, we collect additional information:

  • submitted as part of your application to work as a Juicer such as government issued identification.
  • details of the work you carry out for AirScoot such as information about the scooters you charge for AirScoot.
  • your bank account details so we can pay you; and
  • that which is required by law such as social security number, tax number or work visa.
  • How We Use Information

    We use your information, including information about your location, to:

    In addition, if you are a Juicer, we use your information to:

    We may also share aggregated, depersonalized, or de-identified information that cannot reasonably be used to identify you with third parties, including the types of third parties listed above.

    We do not sell or share your personal information with third parties for their direct marketing, except with your consent.

    Our Legal Basis for Using Your Information

    AirScoot relies on several legal bases to collect, use, share, and otherwise process your information for the purposes described in this Privacy Notice, including where:

    How We Transfer Your Information

    As we offer our Services in many locations globally, we may transfer your information to or from these locations for the purposes of providing you Services.

    If you are habitually resident in the European Economic Area (“EEA”), Switzerland or the United Kingdom, we will transfer or transmit your information to the United States and other countries outside of where you live for storage, processing and the other purposes described in this Privacy Notice. The transfer of information is necessary to provide our Services as set out in the Terms of Service. AirScoot relies on Standard Contractual Clauses approved by the European Commission and European Commission’s adequacy decisions about certain countries, as applicable, to transfer data from the EEA, Switzerland and the UK to the United States and other countries outside of where you live. You may request a copy of Standard Contractual Clauses by contacting us at

    How Long We Keep Information

    We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you.
    We may ask for a copy of your driver license before you can use certain AirScoot Services. When we ask for a copy of your driver’s license, we conduct verification checks to ensure the license is valid and we retain only limited verification information in order for you to use the Services.

    When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms of Service, to comply with our legal obligations or enforce our legal rights.

    In addition, if you are a Juicer, AirScoot retains certain information to the extent necessary to comply with our legal obligations. For example, AirScoot may keep some of your information in order to comply with applicable tax, legal, reporting and auditing obligations and other requirements in the countries in which we operate.

    EEA/Swiss/UK Rights

    If you are habitually located in the EEA, Switzerland or the UK, you benefit from a number of rights in relation to your information. While some of these rights apply generally, certain rights apply only in limited cases. These rights do not necessarily apply to you if you are based outside these regions.

    Right to object –

    Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. Unless we have compelling legitimate grounds or where it is needed for legal reasons, we will cease processing your information when you object.

    Right of access –

    You can access much of your information by logging into your account. You can also request a copy of the information we have about you and information explaining how the information is used.

    Right of rectification –

    You have the right to request that we rectify inaccurate information about you.

    Right of erasure –

    You have the right, in certain cases, to request that we delete your information, provided there are valid grounds for doing so and subject to applicable law.

    Right to restrict processing –

    You have the right, in certain cases, to temporarily restrict the processing of your information by us, provided there are valid grounds for doing so.

    Right to data portability –

    You may have the right to receive certain of your information in a structured, commonly used and machine-readable format and to transmit such information to another controller.

    Right to withdraw consent –

    Where you have previously provided your consent, such as to send you direct marketing, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of the processing based on consent before its withdrawal. Furthermore, even in case of a withdrawal, we may continue to use your information as permitted or required by law.

    Right to provide guidance on the management of your data after your death –

    You have the right to provide us with specific guidance on the storage, deletion of communication of your personal data after your death.

    Please get in touch with us as set out in the “Who is Responsible for my Information?” section of this Privacy Notice if you would like to exercise any of these rights or in case you should have any concerns about how we process your information. You also have the right to lodge a complaint with your local supervisory authority for data protection.

    Your Choices and How You Can Manage your Information We believe you should have choices about the collection, use and sharing of your information. If you do not want AirScoot to collect your information, please do not use the Services.
    Emails and Other Communications: If you would like to change the types of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile. We may continue to send non-promotional communications such as staffing confirmations, and other information about your use of the Service. If you refer others to us using our email functionality, please note that they may choose not to receive any promotional emails from us in the future by following the opt-out instructions in the email invitation.

    Accessing and Managing Your Information:

    If you have an account with AirScoot, you can review, change or delete your information by logging into your account and editing your profile. You can change your mobile phone number or email address by using our in-app change feature. You can delete your AirScoot account at any time by submitting a request to us.