SUPPORT

faq

Just search “AirScoot” in the app store and click download! It is as easy as that.

Once you add funds to your Airscoot account securely through the app, simply scan the QR code on the scooter's handlebars and take off!

Under the Nova Scotia Motor Vehicle Act, E-Scooters share the same laws as bicycles, skateboards, rollerblades, and inline skates. Please wear a helmet and share the road!

When opening the app you will find color-coded zones that are available for travel. Green zones, the majority of the map, has no restrictions, yellow zones will restrict your speed to ensure everyone is safe, and red zones are unavailable. E-scooters also share the same rules of the road as bicycles so please slow down and be cautious if you have to travel on sidewalks!

At the full battery, our scooters have a long-lasting range where many people can travel over 60 km! There are many factors that can affect your range such as weather, temperature, terrain, speed, and weight. Please be cautious and watch the battery level on the display. If your scooter does die, there is a fee of $15.00 for us to come and pick it up.

Ride as long as you would like! There are many factors that can affect how long you can use the scooter. Factors such as weather, temperature, terrain speed, and weight can affect the battery life. Most users find 4-5 hours of riding without needing to recharge.

We ask that all riders must be 16 years of age or older before operating one of our vehicles. We do this to ensure the best of your and others' safety.

Scooters are readily available in your lobby or parking garage.

Contact us by clicking the link above or email us at Support@airscoot.co to inform us of the concern and we ensure to reimburse your account for incorrect charges.

For any emergency call 911 right away. Directly contact us at Support@airscoot or call us at (902) 401-8982.

If you have any other questions please click the link above or send us an email at Support@airscoot.co. We will get back to you as soon as possible!